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SERVICE POLICIES

Pricing and Payment

When you schedule your first service with us, we will take a credit card that will be kept securely filed for payments. Payment is due at the time of each service and your card will be charged the day of each cleaning. If your credit card is declined for any reason, we will contact you and ask for this to be remedied within three (3) business days. If payment is not made within three (3) business days following a cleaning, we will access a late payment fee of $20, and will pause all scheduled services until all payment is made. If your service is paused, you may lose your place in the schedule.

Cancellations and Fees

We understand that your schedule may change and you may need to reschedule, add, or cancel a cleaning service. However, we kindly request that you provide us with 48-hour notice for any of these actions.

If you need to cancel or reschedule a cleaning service less than 48 hours before the originally scheduled date, a $50 late cancellation fee will be charged to your account. This fee is necessary to compensate for our staff’s time and resources allocated to your appointment.

 

Lockouts

We kindly request that you ensure your home is easily accessible to our cleaning crews on the day of your scheduled cleaning service. If our crew is unable to access your home or is turned away upon arrival (for any reason), a fee of 50% of the bill due for the service that would have been performed will be applied.

Pets

We understand that pets are an important part of many of our clients' lives. However, to ensure the safety of both our employees and our clients' pets. Clients must ensure that their pets are secured in a way that does not impede our cleaning services or pose a threat to our employees. We recommend clients to have their pets watched by a responsible person, either by crating them or leaving them with a neighbor. If a pet is deemed aggressive or threatening to our employees, we reserve the right to halt the cleaning service until the pet is secured or removed from the premises.

Your Satisfaction is guaranteed.

While we do not offer refunds on services that have been provided, if you find anything missing within the clients cleaning agreement we will return & re-clean any areas of concern that are reported to us within 24 hours of our cleaning.

Breakage Policy 

Our cleaning technicians do their best to protect your home and possessions, but we know that sometimes things get broken despite precautions. Accordingly, we have worked hard to develop a clear and fair policy to cover accidental breakage.

Please reach out to report any damage as soon as possible after you notice it so that we can make it right. Breakage must be reported within 48 hours of the incident. 

Please move fragile, unstable, or expensive items to a location we do not clean, or ask us to skip that area completely if you do not wish to accept the risk of accidental damage.

What We Don’t Do

Our cleaning professionals are not allowed to perform the following tasks:

  • Clean infested properties (e.g., bed bugs, cockroaches, mice. Etc.), pest droppings or mold.

  • Use ladders higher than 3 steps.

  • Clean bodily fluids from a pet or a human.

  • Clean attics, cold rooms, the exterior of the property or garage.

  • Clean stove hoods / fans.

  • Clean fireplaces

  • Clean exterior window

  • Lift or move anything heavier than 20 lbs.

  • Clean in an unsafe property or without water, electricity, or air conditioning.

  • Clean a hoarder’s home / obsessive clutter.

  • Service clients who are disrespectful, rude, aggressive, or fail to comply with the cleaning agreement.

  • Clean anything outside the previously agreed cleaning agreement. Changes or additions to the cleaning agreement must be made 24 hours prior to your appointment, ad we will subject to a re-estimate.

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